FAQs Privacy Center

Why do we need your personal information?

Safety and integrity are our number one priority, and this information is important for us to provide you with the connections and services available in our apps. The information we collect helps enhance the App's functionality and verify our Users to ensure the connections you make are authentic and safe.

Why do we need your location?

While you use our App, your location is essential for us to provide you with secure and effective services and offer you a more personalized experience when making new connections.

Be mindful of what you share with others

While using our App, you can share your profile, interests, text messages, photos, screenshots, videos, music, and other communications in the App with other users. However, please be mindful of what you decide to share as we may not be able to remove it or make it unavailable to anyone you have shared it with.

For your safety, do not share any personal information such as your home or work address, government identification, or detailed information about your routine with people you don't know.

How to block or report a profile

We encourage everyone to follow our Community Guidelines and engage with one another respectfully. However, if you come across inappropriate content or behaviour that violates our policies and guidelines, you can:

Report in-app

• Tap the report button (shield image)> choose the topic that best describes the abuse> follow the instructions > click submit

Report via web

To send a report, please visit the following website:

My account has been compromised

If you believe someone has signed in to your account or notice any suspicious activity, such as messages you didn't send or content you haven't uploaded, here are some things you can do to protect your account. 

• Facebook and Google login
  • If you believe someone has gained access with your Facebook or Google account, we recommend you update your Facebook and Google passwords immediately or visit Facebook's Help Centre or Google's Account Help for direct support.
• Contact Us
  • Contact us and describe your issue as detailed as possible so we can provide you with the support you need.

Protect your Account

• Never share your username and password with third parties.
• Pick a strong password and be cautious when connecting from shared or public devices. A strong password typically ranges between 12 to 16 characters in length. Randomness is critical in password strength. Remember, never include personal identifiable information in your password.
• Our Apps will never send you an email requesting your username and password information — if you receive an email asking for account information, report it as soon as possible.

How does the platform process my interactions with other users? 

Safety and trust are our number one priority, and we work hard to improve our technology and enforcement efforts to prevent and/or remove harmful content and behaviour whenever we become aware of it.

While we rely on automated technologies and human review to prevent abusive behaviour on the platform, we won't be reviewing your private interactions with other users unless in very limited cases and when we have a very strong reason to do so.

How do I contact the DPO?

To submit a request to the Data Protection Officer, you can contact us via email: support@pikko.me or by post at the following address: RM4 16/F HO KING COMM CTR 2-16 FA YUEN STREET MONGKOK KL Hong Kong.

How can I delete my profile?

If you would like to delete your profile you can do it within the App itself. You can click on Settings located in the top right corner of your profile > click on "Help and Feedback"> select the option "Delete Account"> choose the best option that describes your decision > click on "Delete Account."

You also have the right to request for your data to be erased by submitting an email to the following address: support@pikko.me

How to stop receiving notifications

You can unsubscribe from a notification by following the instructions contained within the notification or by tapping:

• Your Profile icon on the bottom left > Settings on the top right > toggle off the type notifications you wish to turn off
• You can always return to Settings if you wish to activate them again.